GLUCK OCEAN ("we", "you and "us" in this policy) is committed to protecting and respecting your privacy.
This privacy notice will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
We respect your privacy and we are committed to protecting your personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information collected while the users use services.
1.1 Member
Category | Purposes of Use of Personal Information | Personal information items to be collected | Validity periods for the retention |
|---|---|---|---|
Registration | Register for membership | (Required) name, email address, password | Until cancelation of membership (However, in accordance with relevant laws and regulations, location information from member’s device used when providing location-based services is one-time use and will be erased) |
(Optional) Mobile phone number | |||
Location-based services | (Required) location information from your device | ||
Data analysis processes used in fraud prevention and services | (Required) Automatically generated information – device information (device type, OS version), usage records (IP address, cookies, service usage records, etc.) | ||
Use of Services | When purchasing a products (common) | (Required) Purchaser information (name, email address, mobile phone number) | |
Purchasing experiences and tours services | (Required) Purchaser information (name, email address, mobile phone number) (Required) Experiences service – Usage Time in Service, Start date (some services) (Required) Pick-up service - hotel name, arrival and departure information (airport, flight number, date/time (some services) | ||
Contact customer center | (Required) email address, mobile phone number, booking number | ||
For payment transactions | Payment | (Required) Credit card – credit card company, credit card number (Required) For cash refund – bank account holder name and account number | Until member’s personal data is no longer required (However, in accordance with relevant laws and regulations) |
1.2 Non-member
Category | Purposes of Use of Personal Information | Personal information items to be collected | Validity periods for the retention |
|---|---|---|---|
Use of Services | Contact customer center | (Required) email address, mobile phone number, booking number | Until member’s personal data is no longer required (However, in accordance with relevant laws and regulations) |
Data analysis processes used in fraud prevention and services | (Required) Automatically generated information – device information (device type, OS version), usage records (IP address, cookies, service usage records, etc.) |
2. Provision of personal information to third parties
We use members' personal information within the scope notified in the 'Guideline on Personal Information Collected and Use', and do not provide it to others beyond the scope. However, in order to provide quality service, necessary information is provided to a third party after obtaining the consent of the member during the product reservation and in the purchasing process.
Information is provided to | Purposes of Use of Personal Information | Personal information items to be collected | Validity periods for the retention |
|---|---|---|---|
Suppliers (cultural experience suppliers, tour guides) | Provision of reserved/purchased products and services and execution of contracts (check users and usage information) | Booking number, Purchaser information (name, email address, mobile phone number) | Until cancelation of membership or termination of contract (however, in accordance with related laws) |
※ Refusal to consent
You have the right to refuse to your consent to the collection and use of personal information specified above. If you refuse to consent thereto, your use of the site will be restricted.
3. Outsourcing the Processing of Personal Information
To fulfill improved convenience to our customers, we outsource the processing of personal information as follows:
Outsourced processor | Outsourced functions |
|---|---|
Toss Payments | Purchaser’s payment information, transmission through the network at the time payment is completed. |
Amazon Web Services Inc. | Storage service |
4. Storage period, deletion procedure of personal information
The period of retention and use of collected personal information is from the conclusion of the service use contract (membership registration) to the termination of the service use contract (application for withdrawal). In principle, we will immediately delete the personal information processed when it attains the purpose for the collection and use.
However, if it is necessary to preserve it according to the relevant laws, we will keep the member information for a certain period set by the relevant laws as follows.
4.1 Store the information for a certain period of time under the following circumstances
Applicable Personal Information | Period | Relevant laws |
|---|---|---|
Records on the payment and supply of goods | 5 years | Act on the Consumer Protection, in Electronic Commerce |
Records on the contract or subscription withdrawal | 5 years | |
Records on the consumer complaints or dispute settlement | 3 years | |
Records on display and advertisement | 6 months | |
Records on location information | 6 months | Act on the Protection and Use of Location Information |
Records the website visits | 3 months | Protection of Communications Secrets Act |
4.2 Deletion procedure of personal information
(1) Deletion procedure
Personal information that fully serve its purpose of collection and use, by means such as information approved by the user, is destroyed to an irreversible state.
Information required to be retained under the statutes is also destroyed to an irreversible state without delay after the expiration of the relevant period.
(2) Deletion method
Personal information stored in electronic form is securely deleted by technical means to prevent its recovery or restoration, while written information is shredded or incinerated.
4.3 Personal Information Validity Period Plan
We separately store and manages or deletes the personal information of members who have not used its service for at least one year in accordance with the Personal Information Validity Period Plan.
5. User Rights and Obligations
- Users can go to ‘GLUCK manage personal info’ to view or update their personal information and request access to their personal information at any time.
- Users are entitled to request a suspension of processing their personal information at any time, and we may refuse the request for suspension of processing if special provisions in the statute provide otherwise.
- Users can go to ‘Membership Withdrawal’ to revoke their consent to the collection and use of their personal information at any time.
- If the user is under the age of 14, the child’s legal representative has the right to view and update the child’s personal information, and to revoke his/her consent to the collection and use of the child’s personal information.
- If a user requests the correction of errors in his/her personal information, the relevant personal information will not be used or provided until the correction is made. In addition, in the event where the incorrect personal information has already been provided to a third party, we will notify the third party of the corrected information without delay to ensure that the necessary correction is made.
6. Cookies
In a continued effort to improve the services offered on its website and to meet customer expectations, we may use “cookies.” These are text files used to identify customers’ devices when accessing our services.
By using our website or mobile site, customers acknowledge that they have read the information available concerning any operation that may electronically access information already stored in an electronic communication device (or mobile device) or store information in this device (cookie), as well as the means available to block these operations. Visitors acknowledge that their browser settings express consent to the transmission and use of cookies.
(1) It is used to provide optimized information to users by identifying the types of visits and usage, popular search terms, and secure access to each service and website visited by the user.
(2) You can block cookies by activating the settings on your browser that enable you to refuse the settings of all or some cookies. Manage the use of cookies on Google Chrome.
i. In the settings menu, select "advanced settings" at the bottom of the page;
ii. Select the "content settings" tab in the privacy and security section;
iii. The top section of the page that then appears tells you about cookies and allows you manage the use of cookies. It also allows you to clear any cookies currently stored.
(3) Disable cookies may prevent you from accessing some of our content and enjoying the full features and experience of our website.
7. Chief Privacy Officer & Responsible Personnel
In order to protect customers' personal information and handle complaints related to personal information, the “company” has designated the relevant department and personal information manager as follows.
Customer service dept.
Phone: 070-8287-1030
Email address: glocean@naver.com
Chief Privacy Officer & Responsible Personnel: Lee Kyoung Hee
If you need to report or consult on other privacy infringements, please contact the following institutions.
- Privacy Infringement Report Center (privacy.kisa.or.kr / Phone no. 118)
- Cyber Crime Investigation Unit, Supreme Prosecutor’s Office (www.spo.go.kr / Phone no. 1301)
- Cyber Bureau of Investigation, National Police Agency (police.go.kr / Phone no. 182)
9. Obligation to Notify Prior to Amendment
If the privacy policy is any addition, deletion, and/or modification, we will notify it without delay in the notice section of the web page or by e-mail, and take measures so that users can easily recognize the changed information at any time.
- Notification date: December 26, 2023
- Effective date: December 26, 2023