FAQ

How to use GLUCK

• Q. How do I create an account?

  You can Sign Up with your email address or Log- In with your Google account.

   

  To sign up with your email

  
  

  1. Select "Sign up" on the log-in page.

  2. Create an ID, a password, an email and a nickname, then tap the Sign up.

  3. Log-in on GLUCK.

  
  

  
  

  
  

  To sign up with Google

   

  1. Tap Google Log-In.

  2. Enter your Google email address and password.

• Q. I've forgotten my password. What should I do?

  1. Tap Forgot password on the log-in page.

  2. Enter your ID and an email address.

  3. Tap the Request Tem Password.

  4. Check your email inbox and you can reset your password using a temporary password that we’ve sent you.

• Q. How can I reset my password?

  1.Tap ≡ in the top left corner.

  2. Logged-in first and select Manage Personal Info.

  3. Select reset password, and then enter both your current password and the new password you want to create.

  
  

  
  

• Q. How can I delete my GLUCK account?

  You can delete your GLUCK account at any time.

  
  

  1. Tap  ≡ in the top left corner.

  2. Logged-in and select Manage personal info.

  3. Scroll to the bottom of the screen and tap ‘Delete account’.

  
  

  
  

  
  

  
  

  
  

  
  

Your bookings

• Q. How can I book an activity?

  You will need to log-in or create a GLUCK account to book an activity. Sign up/Log-in here.

  
  

  
  

  
  

  
  

• Q. Are activity experiences based on local time?

  Yes. All activity experiences times are based on local time (South Korea).

• Q. How do I check my booking voucher?

  You can check the booking voucher to your  ‘Bookings’ page.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

Booking changes & refunds

• Q. Can I amend my booking?

  First, please check the policy to see if the booking can be modified.

   

  1. Go to the ‘Bookings’ page.

  2. Find the booking you want to modify and tap the ‘Change Booking’.

  3. Once the changes are confirmed, you will receive an updated voucher.

• Q. How can I cancel/refund my booking?

  1. Go to the ‘Bookings’ page.

  2. Find the booking you want to cancel and tap on ‘Cancel Booking’.

  3. Please check the cancellation policy and proceed to the next step.

• Q. Why haven't I received my refund immediately?

  It usually takes between 3~14 working days for the refund to be issued to your account, depend on your chosen payment method.

  If you have not received your refund after 30 days, please get in touch with customer support and we will help you check on the status of your refund.

• Q. What can I do if my activity was cancelled by the supplier?

  If the supplier cancels the activity, the booking will be canceled and refunded.

• Q. Can I get my points back after canceling my booking?

  If you have cancelled a booking which was booked using points, the points will be reinstated to your account. However, it will be applied depending on the reason for cancellation.

Payment & receipt

• Q. Is my payment secure?

  GLUCK's uses secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

  If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorization.

• Q. Will I be charged an international transaction fee for my booking?

  GLUCK does not charge any additional handling fees for booking, but some banks may charge international transaction fees if you are not paying in the local currency of your payment card. Please check with your bank before making a booking.

• Q. What payment methods can I use on GLUCK?

  Credit card

  
  

  Visa, MasterCard, JCB, UnionPay.

  You can use GLUCK points for your payment. For more information, points.

• Q. What currency does GLUCK accept?

  GLUCK accepts payment South Korean Won(KRW).

• Q. Where can I find my receipt?

  1. Go to the ‘Bookings’ page

  2. Find the booking you want the receipt and tap the ‘Receipt’

• Q. Do GLUCK points expire?

  GLUCK points in your account are valid for 12 months from the date of your most recent booking on GLUCK or from the date in which you earned the points.

  For example, if you have 100 points and you made your last booking on January 1, 2023, your 100 points will expire on December 31, 2023.

• Q. Where can I see my GLUCK points balance?

  1. Click ≡ in the top left corner.

  2. Select ‘Reward points’

• Q. When will my GLUCK points be added to my account?

  Points will be add immediately after payment is completed.

• Q. What are GLUCK points?

  We value your trust and confidence in us and sincerely appreciate you.

  When you’ve completed the payment you’ve booked on GLUCK, you will get 2% of your booking value back as points. It can be used from 1000 points or more, and can be used from the following your bookings on GLUCK.